Virtual Practice Management Services
VPMS offers surgical and medical practice management services for specialists. From practice setup to administrative and marketing support, we offer the necessary infrastructure to have you practising and/or expand your practice in a cost effective and seamless way.
Our Services
Expert Help
Private practice set up can be very daunting for the new specialist, who often does not have the knowledge that it takes to set up a private practice. Private practice set up has to be done right. If not done properly, it can lead to significant loss of income, with Medicare/ Health fund issues down the track.
Our team have set up numerous specialist practices, and you can rest assured that everything will be in order the day you start practising. Our practice manager will assist you with all the necessary paperwork, and advise you of timelines and pitfalls.
Quality staff
The quality of administration, is at the heart of your practice. The reception staff is the face and voice of your practice. Patients can be put off by a receptionist, that is not empathetic enough, or lacks phone manner. At VPMS, we cherry pick our staff, making sure they fulfil our stringent criteria.
Day-to-day running of practice
We work hard to make sure the day-to-day running of your practice is as smooth as possible. We handle all aspects of running the clinic including making and changing appointments, clinic preparation, invoicing and billings, booking of tests and procedures, theatre quotations and booking, patient instructions etc.
Communications
We handle all patient enquiries, and all correspondence, and pride ourselves on excellent communication pathways ensuring timely handling of all communications.
We provide inpatient and procedure/theatre billing, as a stand-alone service, or as part of a practice management service.
Having the right processes in place, can make a significant difference to your bank account balance at the end of the month. Our team is skilled in chasing outstanding accounts, identifying issues with claims, and recovering debts. Knowing what can go wrong with Medicare and health fund claims means that rejections can be minimised, and you can get paid promptly.
Our team has extensive knowledge of Medicare and health fund processes and common pitfalls.
When you start up in private practice, your biggest concern might be “Will I be busy enough?” or “Will I be financially secure?” And therefore one of the biggest questions is “How do I generate referrals?”
Effective Marketing
We understand the industry, and we know that doctors will not have time to read marketing material. We also understand that it does not come naturally for most doctors to promote themselves. We foster relationships with GPs and other specialists.
Practice analysis
No marketing strategy is complete without performance analysis. Performance analysis, shows you trends in your practice, and helps to identify significant issues early. We use a number of systems to determine the effectiveness of each marketing strategy, so that we can focus more on what works. We monitor phone calls, referral numbers, referring doctors, cancellations and reasons for cancellations, and have this data readily available.
